Refund Policy

1. Subscriptions

You may request a full refund within 14 days of the initial purchase or of a renewal charge. This aligns with Paddle's standard refund practice and, for EU/UK consumers, your statutory 14-day right of withdrawal.

You can cancel anytime before renewal (in-app or via the Paddle receipt link). After cancellation you keep access until the end of the paid period; no further charges are made. Renewal receipts are emailed by Paddle.

2. One-time purchases

One-time purchases (e.g., a lifetime license or a one-time app edition) are refundable within 14 days of purchase. We may reasonably decline a refund where there has been substantial consumption of the purchased benefit or clear abuse of the policy.

3. How to request a refund

Either (a) use the link in your Paddle receipt email ("need help?" / order lookup), or (b) email support@thegeul.com from your account email with your receipt or order number. We will confirm and pass the refund to Paddle.

4. Processing time

Approved refunds are issued by Paddle to your original payment method. It typically takes 5–10 business days to appear, depending on your bank or card issuer. Taxes collected are refunded together.

5. Questions

Anything unclear about billing or refunds: support@thegeul.com. This policy may be updated; material changes will be announced in the service.